X1 Discovery Support

Overview

X1 Social Discovery purchases include (one year from date of purchase):

Immediate access to product updates
Early access to new product releases
The ability to submit cases to the Customer Care team
The ability to track your open cases and provide feedback
Priority response to your initial case submission (12 business hours)

Welcome to the support center for X1 Discovery, eDiscovery solutions for social media and the cloud.

Here you will find a number of resources available to get you up and running as quickly as possible as well as answers to many technical questions you may have. If you have a question or would like to report an issue, we welcome you to first visit our Help Center, where you may find what you are looking for.

Step 1 – Help Center:

FAQ (Frequently Asked Questions)
Knowledge Base
X1 Social Discovery Quick Start Guide (PDF)
X1 Social Discovery User Manual (PDF)
White Papers
Video Tutorials

Step 2 – Submit a Ticket:

If our searchable Knowledge Base does not provide you with the necessary assistance, please contact our Customer Care support team by submitting a support request.

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